Thank you for getting in contact, I would like to again extend my deepest sympathies for your loss. I appreciate what a difficult time this is for you, and my response won’t ease that but would like to reassure you again we did everything in our power to try and contact you. I would welcome the chance to speak to you directly about this further, once you are of course ready. Please feel free to reach out at any time on the following; phone: 01225 871030 or email: kingfisher@barchester.com.