I am sorry we fell short of the Avery standard. I would like to reassure you I have shared the concerns raised with the team and have reflected upon this. I have reinforced with the team the importance of giving relatives the correct information. We have discussed the importance of these items and how they would have impacted on your father’s well-being during his hospital stay. This has been shared in our daily meetings and we are learning from this incident to ensure that this does not happen again. Once again please accept our sincere apologies.