Hope you and your family are well. We are pleased to hear that you feel supported by our staff and able to have contact through video calls and telephones. We really appreciate your comments. We will continue to provide care and support to your mum and keep you in the loop. We understand it is a very hard time due to the current Pandemic. I would also like to thank you for speaking to us on regular basis and having faith in us. Please do let me know if you have any suggestions or anything we can help with. Take care and stay safe.