Thank you for taking the time to complete a review for Orchard House and we are pleased that you were satisfied with the care provided. We are sorry that your experience at the end of your family's involvement with Orchard House was not a positive one. The team endeavours to support families when their loved ones have passed with the care and kindness shown throughout their journey with Orchard House.<br>We would always contact families to offer our condolences and send a card and I would like to apologise if this was not the case for your family. We understand that a loved one's passing is a difficult time and guide all team members to be sensitive to this in relation to communications with family. We have revisited this guidance with the team. Best wishes.