Thank you for taking the time to leave a review, we do appreciate all feedback.  I'm sorry you feel you haven't had a good experience with us.  Having dealt with your issues directly with you, I am aware of them. It has been a challenging year for us. We have put all efforts into keeping everyone safe.  The guidance has put restrictions and rules on visits which I know was a big issue for you, it is for us too, as we never want to put any restrictions in place.  The guidance around isolation has developed during the pandemic, and we have always been on the cautious side of it, preferring to be careful rather than increase the risk of infection in the home.  We have certainly not ignored any of it.  I understand we have not met all expectations but this has been to ensure everyone's safety.  It does not mean that we are not a caring home.  We always maintain personal hygiene for all residents through their choices.  I hope that you have found a home which meets your requirements.