Dear Jill, thank you for your review and your constructive feedback. I understand it has been a little while since you have been able to see the home because of the pandemic. However, I would like to assure you that in that time the corridors and lounges have all been redecorated and a lot of the furniture, fixtures and fittings have all been replaced. Bedrooms are being redecorated as they become available. The corridor outside your mother's room has been redecorated.  We can also assure that activities are a major part of the wellbeing of our residents and you are more than welcome to discuss this with our management. <br>We look forward to welcoming you to Southwoods when possible to show you the new improvements that have been made. <br>Wishing you health and safety during this difficult time. Kind Regards.