We are very sorry that you feel this way about your mum's time at Hillbro. All of the staff at Hillbro really enjoyed looking after her and commented on what a kind person she was. She always appeared very happy here. We do not have any rooms in the attic. The lockdown has hit everyone hard and I feel for all our residents that have missed out on visits with their relatives and friends and like every care home in the country things have unfortunately had to change to safeguard our residents. As soon as guidance changed to allow visits, we moved with it and we are very glad that you could attend several outdoor visits, we are glad that we could get a picture of you with your three sisters attending a visit outside in April on a sunny day for your mum. As well as several visits when it came to the end, and we were glad to have had you present with your three sisters when she passed away. We do have Skype calling available, but I am aware that it does not work for everyone and their family.