I am so sorry that this has caused you and your family distress and I can ensure that the picture is removed promptly. All the staff in the home really enjoyed looking after mum and had the utmost respect for her along with everyone we care for. Consent is always obtained on admission and in this case it did include, 'Consent to photographs being taken for clinical and social purposes.' I have offered to share this document with you, signed by your sister who was the only one with lasting power of attorney for health and welfare. At Hillbro aftercare is something that we pride ourselves on and we still hold many relationships with past residents' families. I have responded to your concerns formally and I have contacted you and other members of the family several times to try and resolve these issues. At Hillbro we are always contactable and if you want to get in touch I would be happy to sit down with you and go through any issues you may still have as has been offered before.