We are sorry to hear you were not happy with the care provided at Corrina Lodge. As explained in an email to yourself from our Customer Feedback Team and additional emails from myself, your complaint is currently being investigated and a response will be sent to you within the timeframe stated. If you have any questions, are unsure of the complaints process or would like an update on your complaint please do not hesitate to reach out directly to our Customer Feedback team who would be happy to help. As a reminder you can contact the Customer Feedback team via email on: feedback@barchester.com