Dear Kenneth, thank you for taking the time to write such a kind and outstanding review of The Cowdray Clubs service that you have experienced so far. As the home manager, I am extremely grateful at Cowdray Club, we strive to achieve the best person-centred approach with all our residents including your loved one being at the heart of everything we do. It is not just the resident under our care, it is a partnership for everyone involved, your happiness and feelings of having an opinion that is valued appreciated and is equally important. I can not thank you enough for the opportunity and the privilege of trusting myself and the team to provide a quality of care that gives you comfort and peace of mind that Mum is in a safe, supportive, secure place of safety that aspires to go above and beyond in all aspects.