Thank you for your feedback. We appreciate you taking the time to share your views. All of the staff are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case. Since your relative's stay with us, there have been changes within the management team at the service, we now have a new home manager, deputy manager, and administrator. We will share your feedback with our team and communicate any lessons learned. Thank you once again.