Thank you for your review. It repeats many of the issues in your sister's review. It is very disappointing that having tried so hard to fulfil your expectations and having exchanged in excess of 50 detailed emails with you and your sister since August 2020 that you continue to denigrate our incredibly hardworking and diligent team. I personally felt I bent over backwards and could not have done more to address your wishes. <br>We do not call hospitals because when there are next of kin involved the hospital rarely if at all communicates with care homes about the patient, especially with their huge C-19 workload. Profuse apologies for not phoning - we were managing an outbreak of Covid which meant many staff were off work self-isolating and the manager and admin were working 18+ hour shifts caring for our residents."Mums belongings" were packed in plastic due to infection control regs and 100% ornaments were intact. To others, please believe this review doesn't portray Holmer accurately.