Thank you for your lovely review; your nan is such a loved character who is a pleasure to care for. All our staff work in a person-centred way, and it is lovely to hear that their hard work and dedication to all our residents have been acknowledged. These times have been hard for everyone not being able to see their loved ones, so knowing that we are offering FaceTime, really helps with the emotional wellbeing of our residents and their loved ones. The activity newsletter has been a fantastic way to keep our relatives involved in what is happening within the home.