We understand your concerns about the challenges with staying in contact during the pandemic, and we know that this past year has been very difficult for Residents and Relatives alike. We have been, and remain, committed to doing everything we can to safely support visiting in our homes in line with Government guidance, and we know that the level and scope of visits to care homes has varied throughout the year. We are pleased that the restrictions on care home visits are now gradually lifting and we are very much looking forward to safely welcoming loved ones back to our care homes for longer and more meaningful visits.