Thank you for your review. It is very disappointing that having tried so hard to fulfil your expectations and having exchanged in excess of 50 detailed emails with you and your sister since August 2020 that you continue to denigrate our incredibly hardworking and diligent team. I have emails from you praising our manager but now you publicly call her a "disgrace" and I personally felt I bent over backwards and could have done no more to address your wishes. <br>We do not call the hospital because when there are next of kin involved the hospital rarely if at all communicates with care homes about the patient, especially with their huge C-19 workload. Profuse apologies for not calling you but we were managing an outbreak of Covid in the home which meant many staff were off work self-isolation and the manager and admin were working 18+ hour shifts caring for our residents. We would ask readers to note that other reviews have a very different view of Holmer Manor and its staff team.