We take all feedback extremely seriously and as you know, we have been in regular contact with yourself and your family where the points you raise have previously been addressed. Whilst we are unable to discuss individual circumstances online, we would like to point out that our residents are our top priority and we pride ourselves in giving the highest levels of care at all times, as well as having an activities programme with a varied and busy schedule to suit all pastimes and interests. If you would like to discuss anything further, please do contact our Customer Care Team on 0113 385 3800.