Thank you for your review, we value all feedback as this helps us to improve our service where required. As you are aware, the Department of Health classes two or more positive cases as an outbreak. This does not mean individuals are showing symptoms but that following a test, they are positive. We understand your concerns regarding how a larger home will have more tests completed and therefore a higher chance of getting two positive cases. We have spoken to the Department of Health about this matter but unfortunately, we are unable to change it. We are so pleased visits have now re-commenced in the form of one designated visitor with regular Covid testing. We would like to apologise for the issues with the booking system; we believe these are now resolved.