At Willow Tree House we recognise that during the Coronavirus Pandemic our usual working practices have been put under severe strain and despite our best efforts, this has resulted in a lack of efficient communication as highlighted by our latest CQC report. We would like to make clear that we have reacted swiftly to bring about changes within the home and have been working closely with the CQC Quality Audit team on an agreed plan for getting the home back to its previous good standards in all areas. Where staff changes were necessary, these have been made and we are confident that at our next inspection, we will receive a very different review. We take both the welfare of our residents and the feelings of families seriously and will always respond and react to comments when necessary. If any individual relative wishes to discuss concerns about any home then they can always arrange to speak to the relevant Manager, who will be happy to discuss any issues.