Hi Jane, thank you for taking the time to leave the review. Thank you for your kind words about the care provided by our stuff and the high rating for our facilities, rooms and cleanliness. We believe that your concerns have been addressed in the past off-line however for the reasons of privacy we will not be disclosing all the details on here. We would like to add a few comments though to clarify the situation. The Care Quality Commission, the independent regulator of health and social care in England, carries out thorough assessments of care homes and they have given our care home a good rating for being well-led. This, together with the positive feedback we continuously receive from the relatives of the residents and our staff demonstrate the professionalism of the management at the care home. Kind regards, Chatsworth Grange