Good afternoon and thank you for your review. I am so pleased to read that your experience with The Hollies, from day one, has been excellent! We are very proud of the hard work our staff put in to ensure customer service is appropriate, and we are very grateful to read such wonderful compliments. I am glad your nan has settled in perfectly with The Hollies and seems to be happy with staff and residents. She's a lovely lady! It is our job to ensure your questions are answered to the expectations you have, and we are always here for any unanswered questions, so please call as many times as you like. Thank you, once again, for your kind words, and we look forward to continuing the care for your Nan.