Thank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, HC-One strives to deliver good, kind care at all times. Our residents and their families are very important to us and the team at Ferndale Court and I are committed to treating all residents with consideration and care. We regret that you feel the service your family member received has been unsatisfactory and would welcome the opportunity to discuss your views to further understand your concerns and to ensure that any issues can be appropriately reviewed and addressed. We do not appear to have any record of you raising your issues directly with the home therefore please do contact us at your earliest convenience and we will be happy to make arrangements to meet with you.