Thank you for taking the time to complete a review. We are delighted to hear that you feel the team are kind and caring and are sorry you feel communication has been slow at times. Due to current circumstances, responses may have been a little delayed at times while we prioritised resident care and wellbeing and would like to take the opportunity to thank you for your patience with this. Thank you for your comment regarding the welcome procedure - we would very much value a conversation with you to better understand what further information would be useful to new families joining us at The Westbury.