Dear Alison, it has most definitely been a journey for you, from that initial phone call to me, to us being on this journey to support your mum. There have been many moments along this journey that we have both had to find the right path for Mum, but we have definitely got there, her location is right across from my office has been an experience full of laughter, and your Mum now thinking she only needs to deal with myself and the deputy manager. Thank you for your trust and advocacy to the home, you have had a difficult journey, and you continue to amaze me by supporting other relatives who have struggled to come to terms with their loved ones needing 24-hour care. You should be very proud of yourself, your mum has an outstanding, loyal, protective, dedicated daughter. Thank you for this review, as I am very grateful for your words and ratings.