Dear Val, it been a journey full of emotion for you and mum, I feel a lot of positives continue to come along the journey, I am grateful as the home manager for the trust you have put in me and the team. I know, together we can all achieve the best quality of care for Mum.
I feel we have already achieved great success in settling Mum, we just need to find that balance with nutrition, but again, I feel this has been a journey that is heading in the right direction as it is important that, the nurse in charge of the senior and the chef as well as myself all come together to support your hopes and wishes for Mum to be as healthy as possible. We have you and your mums best interest at heart, and I am very much grateful for the belief and trust you have for us to achieve this.
I and my team strive to be the best that we can be at Cowdray Club, we will continue to give 110% every step of the way, you and your brother are as equally as important to us, as well as mum.