Thank you for your comments and feedback. I would like to remind you as per our conversation on the day in hand that your uncle has the choice to go to his bedroom, our office, the conservatory or any other private area of the home if he wished to do so. Your uncle refused and wanted to stay where he was which is his own right/choice.  You asked us to remove all our other service users from the communal lounge, which was firmly declined.<br>We have already purchased/provided brand new wingback arm chairs to both lounges and bedrooms (less then 6 months ago), Covid visiting restrictions would not have let you see this as yet. <br>Regarding value for money - I would like to point out we are known for our costings - we are one of the lowest, if not the lowest charging care home across Suffolk, yet our feedback/reputation with care professionals, etc. is held with a very, very high regard.