We understand the frustrations many families have with the government guidelines for visiting and communication with care home residents. However, I do not accept a suggestion of a lack of communication. As a company we have sent several letters and e-mails keeping families and loved ones up to date on the COVID virus and its impact on residents and families. Our staff have worked tirelessly to meet the needs of the residents with all of the additional work such as donning and doffing and additional cleaning that has been required. Our administration teams have had huge amounts of extra tasks to complete for local authorities, PHE and company requirements. We have used the video and phone calls and when able, window visits and now identified person visits into the home to try to support the emotional needs of the residents in our care. <br>I think this demonstrates we are doing all that we can and frustrations with the limits of what we can offer are not fairly attributed to the home.