Thank you for taking the time to complete a review of our service. We are very appreciative of the positive comments you have made about our Bankwood team, however, we are sorry you feel that the service at times has worked short-staffed. Bankwood Care Home regularly review their staffing levels in line with the dependency of our Residents and aim to have in place a skilled team at all times. We are sorry that you have found this not to be the case consistently. We would like to reassure you that our staffing continues to be reviewed regularly ensuring we have a full complement of staff in place at all times