We take all feedback very seriously and welcome those who have had contact with our service to liaise with the home in the first instance. To date we do not have a record of any complaints raised by yourself and as mentioned before we would be happy to call and discuss these with you. During Covid-19 the guidance around isolation and visiting has been ever-changing. Consistently the need for 14 days isolation has remained and until recently only visiting within the home for those on end of life. Our home follows these guidelines to reduce the risk of infection to our service users.  The client's condition that was stated in the review is something we as a home did not experience, care was provided for the client's current condition upon arrival. Unfortunately, you were unable to come in and see the home for yourself. This is reflected in the review.