Thank you for your review. Firstly, the home manager wants to reassure you that her care team visit those being nursed in their rooms at least every hour when drinks are offered and chatter happens. From photographs sent, you can see the activity team are also mindful to include everyone in what is going on in the home. I believe you received a photo of your father holding a puppy yesterday! The last 12 months have been so difficult and for those family members who liked to visit every day, it was particularly hard-hitting. Luckily, we could accommodate window visits for you and recognising the importance of in-home visits, we have supported your visits at every request. The team have gone above and beyond to support not only residents but family members who have found the separation difficult. Please be assured, we will do everything to support all mental and physical health needs for all residents, which can be challenging for them during recovery from the Covid virus.