We acknowledge your concerns although we had hoped we had resolved them all with our email exchanges previously. We are sorry this is not the case as we felt we had fully explained the situation, especially with regard to your mother’s hearing aid. We are disappointed that you felt you needed to use carehome.co.uk to give feedback on this incident, especially as we have always been able to discuss any concerns directly. We acknowledge your comments about the care staff member and will reflect on this as she has always been praised for her excellent care and an asset to our team.