Thank you for the review, your comments will be acknowledged in the forthcoming quality assurance review 2020-2021. It is very positive to see a relative speak highly of the staff at Woodland Lodge. It has been a challenging time for all since being placed into lockdown, and this unprecedented event has prevented the home from accepting visitors, and entertainment, which has been challenging to the residents, family, and staff. Whilst it is acknowledged that staff are very busy, this is because they are meeting the needs of residents consistently, with particular attention to infection control and keeping people safe, as well as addressing the wellbeing of individual residents. Woodland Lodge acknowledges the commitment and dedication of the whole staff team in maintaining, as noted in the review, ‘a very kind and helpful response to relatives’.