We are very disappointed to read that you are less than satisfied with the care at our lovely home. I would have been very happy to discuss any concerns you had with you at the end of your visit to your family member when we talked and before you left the building. However, on the follow-up call after this review, you brought to my attention some of these concerns were from over a year ago. I would like to reassure you my door is always open to discuss anything you wish at any time, and we will do everything possible to ensure that you are happy and to confirm that she is happy going forward.