Thank you for your feedback. We are pleased we can now welcome you and other relatives back into Acacia Court in a safe way to visit your loved ones. It is really good to hear about your positive experience and that you were able to spend quality time with your Mother. We are happy that you felt it was well organised which confirms staff commitment to ensuring safe and positive visiting at Acacia Court. We continue to support the staff team to manage everyone’s hearing loss equipment. We would like to reassure you this is available regarding your Mother’s hearing aid. We will ensure all staff have the skills and knowledge to support her with this. Once again thank you for your feedback.