Thank you for the lovely review. We appreciate that the last year has been extremely difficult for our relatives wondering if their loved one is being cared for and is happy. The visiting restrictions have been hard on us all. We are pleased that your relative has been shown the kindness and patience that she deserves whilst being in our care and of course we have let the named carer know. We look forward to welcoming our families back as further restrictions are reduced and getting back to some sort of normality that our residents deserve.