Thank you for your review, we value all feedback as this helps us to improve our service where required. As an organisation, HC-One strives to deliver care with kindness at all times and the experience of our residents is very important to us. Thank you for your kind comments, the team at Richmond House are committed to treating all residents with consideration and care. We are delighted to hear your Mother and you are pleased with the staff at the home and that you feel the food is amazing, which has led to an improvement in your Mother’s condition. We regret you feel that on some occasions there have been issues with non-regular colleagues and we would be happy to look into this. We have a full team of committed staff at the home which helps us to provide consistent ongoing care for our residents. We are keen to understand your experience further and would be very grateful if you could contact us so that this can be appropriately reviewed and addressed.