Thank you for your kind words about the staff and the care in the home and also for raising your issue with us regarding communication and concern over the Covid pandemic in the home and staff vaccinations. We understand that it has been a very difficult time for Relatives and Residents and our Management and staff have been under considerable pressure to ensure that the safety of both Residents and staff has been the priority. We are sorry that this situation has impacted you when you have been trying to contact the home. We are currently trying a pilot of an online visiting booking system, which should aid in booking your visiting slot. Regarding staff vaccinations, we can assure you that at the time of this response 80% of staff at the home have had their vaccine. We are continuing to encourage all colleagues to have their vaccination to ensure everyone is protected.