Thank you for your review, we value all feedback as this helps us to improve our service where required. We will ensure your kind comments are shared with the team. It is good to know you feel reassured that your mother is safe and well looked after. We aim to offer the best care to all our residents and we are glad to know your mother feels she receives this at Richmond House. We are very fortunate to have great nursing colleagues at the home and we are pleased they are supporting your mother effectively. We understand the importance of environment and we are sorry you feel the room is a little basic; we would be happy to work with you to personalise this to your mother’s tastes. To help us better understand individual likes and dislikes with regard to the food offered at the home, we recently carried out a survey with a number of residents to seek their feedback on our spring menu. We would welcome the opportunity to further explore how we can better ensure your mother receives the foods she enjoys. Please do therefore get in touch so that we can facilitate this.