Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments about the caring and attentive support you received from our staff team during your stay at Richmond House. Colleagues at the home strive to provide kind care for all the people we support and we are pleased to hear this was your experience. We are sorry you feel the communication with trained colleagues could have been better. Your views will help us to address this matter going forward.