Management had to make special requests to our professional partners in order to ensure that Mum was placed with us as you had made it very clear that Lodge was the only home for you. Lodge kept COVID19 away and we kept your mum safe. We installed wi-fi in all the resident's rooms, provided Ipads for virtual visits and allocated extra time for activities. You chose not to use these services yet threatened management because we were following government advice. We tried to support you and your family during the numerous one to one meetings we had with yourself and your sister. One meeting was your sister requesting the home manager not to serve notice after you had threatened him again. If the home was as bad as you are voicing now we sit in wonder as to why you didn’t move mum to another provider sooner. It was our belief that we had to make the decision for you to seek alternative accommodation for your mum as we could no longer meet your ever-growing list of needs and demands.