Thank you for your review, we value all feedback as this helps us to improve our service where required. At HC-One, we strive to deliver quality, kind care at all times. We value our staff who work hard to support our residents; thank you for acknowledging this. Staffing levels are regularly reviewed and are changed accordingly based on occupancy and resident dependencies. You are very welcome to contact us at your earliest convenience to make arrangements to meet so that we can assist you with any queries you might have.