Thank you for your kind words about the staff in the home and also for raising your issue with us regarding communication during the Covid outbreak and turnover of management in the home. We understand that it has been a very difficult time for Relatives and Residents during Covid and our management and staff have been under considerable pressure to ensure that the safety of both Residents and staff has been the priority. We are sorry that this situation has impacted you and we have spoken with the IT department who is looking to rectify the issue with the telephones. The new CEO has committed to lead the sector with staff retention levels of 85%+ by investing and providing a rewarding place to work for our staff and management.