Thank you for this honest feedback. We know that this past year has been so difficult for the families of those people living in our home. I hope that you have been able to receive regular feedback about Dad's wellbeing from our resident liaison, but recognise that all the technology we have put in place has not been helpful for you with Dad's communication difficulties. I am hopeful that now we have opened the doors for face to face visiting, if you haven't already been offered an opportunity to visit, then this can be arranged, and you will once again be able to communicate in a meaningful way. I thank you for your patience throughout the last year and recognise how hard this has been for you. We will do our very best to put this sadness behind you and pave the way for some meaningful and fulfilling times ahead for you both. With kind regards.