We greatly value your feedback and we are pleased that you rate our overall standard as very good. After what has been a very difficult year we are now moving forward in the home to make improvements to enhance our service further. The new menu based on residents' choices will be introduced as from 26th April and, although we must maintain a level of social distancing within the home, we have also introduced a new activity planner. Communication and access to external services from Birmingham City Council and the NHS have been extremely challenging but now, as restrictions ease, hopefully, this situation will improve.