Thank you for taking the time to review Greenhive. We are pleased that you rate our home as being very good and I will ensure the team is aware of your kind comments regarding their conduct. I have discussed your father’s hearing aids with the team to ensure that these are used correctly. Our team are not always able to access emails due to being within the home providing care but endeavour to respond as soon as they can. A new phone with the correct volume setting is now in use. I would be happy to discuss any aspects of your father’s care at a mutually convenient time.