Dear Tina<br>We would like to again extend our deepest sympathies to you and your family for your loss. We can see you have posted similar messages to us on other platforms and wanted to assure you again that your current ongoing complaint is being investigated and you will receive a full written response as part of our formal process. If you have any questions, are unsure of the complaints process or would like an update on your complaint please do not hesitate to reach out directly to our Customer Feedback team who would be happy to help. As a reminder you can contact the Customer Feedback team via email on: feedback@barchester.com