Thank you, Gwen, for taking the time to leave us feedback. One of our top priorities is to provide comfort into the home so all residents feel welcomed, so we are delighted to hear that our team were able to make your husband feel comfortable and welcomed on arrival. To maintain the respect and dignity of our residents, our team ensures that residents are always well presented and look and feel their best. However, we have acknowledged your feedback and shared this with the wider team. <br>As you say in your feedback, the team is friendly and helpful and very passionate about caring for our residents, so it’s wonderful to hear you re-affirm that in your review. If there is anything else you would like to discuss, please do not hesitate to reach out to us at the home. Thank you again.