Thank you, Susan, for taking the time to leave us feedback on your experience with us. We pride ourselves on providing exceptional service, so we are disappointed to hear that you feel this is not the case in some areas. <br>Whilst communication and visits have been limited, family are welcome to request video calls with their loved ones. We kindly ask that you contact the home to do this, so that we can arrange a time that suits everyone. <br>We have taken all your comments seriously and see them as an opportunity to improve the services we provide, so will contact you to discuss these further. If you have any more concerns, please do not hesitate to get in touch. Thank you again.