We are very sorry to read that you were unhappy with aspects of the time your wife spent at our care home as we always go out of our way to ensure that our residents are cared for to the highest standard. You commented that the home seemed understaffed, however we would like to confirm that our staffing levels are reviewed in order to meet the resident’s needs and our staff receive extensive training in supporting both residents and family members. This notwithstanding, we were encouraged that you gave us 4* for our facilities, activities, cleanliness and food & drink that your wife enjoyed while staying with us. We thank you for your comments which we take very seriously, and we would like to wish you both well .