We are all shocked and saddened to hear of your experience with our home including the manager who was unaware you felt this way. As a company we always encourage relatives of loved ones to contact the home if they have any concerns and we apologise if you felt you couldn’t do this. I understand the manager has spoken to your relative residing at Pinxton Manor and feels there may have been some misunderstanding. Your review has now triggered our complaints procedure. Please be assured your comments are being fully investigated and the outcome will be shared with you. From our initial investigation we understand it has been difficult to make contact with you, which is also confirmed by the hospital and other professionals previously. I would therefore urge you to either contact the manager at Pinxton Manor, or through the home request a meeting or conversation with our Regional Manager, so we can hopefully clear up any misunderstandings or reassure you regarding your concerns and the ongoing care of your relative. Once again we are sorry your experience with Pinxton Manor has not met with your expectation.