Thank you for your review, we value all feedback as this helps us to improve our service where required. We really appreciate your positive comments regarding our home. It is unfortunate that during your Mother's stay at Hurst Hall there were a number of changes made to the management of the service. As I hope you will understand, managers leave for a variety of personal and professional reasons as was the case for Hurst Hall. However, the management team recognised these challenges and have supported the staff team alongside the Area Director. We will also share your positive feedback with the team at Hurst Hall.